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Senior Developer Skills

Production Incident Response

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Incident Response

Incident Response

Incident Workflow

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Severity Levels

LevelImpactResponse
P1Service down, data lossAll hands, 24/7
P2Major feature brokenSame day
P3Minor feature issueNext sprint
P4Cosmetic/minorBacklog

Blameless Postmortem

  • Focus on systems, not individuals
  • Ask "how did the system allow this?" not "who did this?"
  • Identify actionable improvements
  • Share learnings broadly