You Are Not Building Chatbots
Before we write a single line of code, let's establish a critical distinction:
LLM (Language Model): A function that takes text in and produces text out.
Agent: A system that can take actions in the real world to accomplish goals.
Agent: A system that can take actions in the real world to accomplish goals.
The Key Difference
| LLM | Agent |
|---|---|
| Stateless (no memory) | Stateful (remembers context) |
| Can only generate text | Can call tools and APIs |
| Single turn: input → output | Multi-turn: observe → plan → act → repeat |
| Hallucinates without verification | Can verify against real data |
Why Does This Matter?
At Alhena AI (and similar companies), you're building systems that:
- Query order databases to answer customer questions
- Process refunds by calling payment APIs
- Check inventory before recommending products
- Escalate to humans when confidence is low
None of these are possible with a raw LLM. You need an agent.
The Agent Loop
Every agent follows this fundamental loop: