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Understanding Users and Markets

Conducting Quantitative Market Research

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Quantitative Research

Conducting Quantitative Market Research

Survey Design Best Practices

  • Clear Objectives: Know what you want to learn
  • Simple Language: Avoid jargon and ambiguity
  • Logical Flow: Group related questions
  • Balanced Options: Avoid leading questions
  • Appropriate Length: 10-15 minutes maximum

Question Types

TypeUse CaseExample
Likert ScaleAgreement/satisfaction1-5 rating
Multiple ChoiceCategorical dataSelect one option
Multiple SelectAll that applySelect features used
RankingPreferencesRank top 3
Net Promoter ScoreLoyalty measure0-10 recommendation

Sample Size Guidelines

plaintext

Key Metrics

  • NPS (Net Promoter Score): % Promoters - % Detractors
  • CSAT (Customer Satisfaction): % satisfied or very satisfied
  • CES (Customer Effort Score): Ease of interaction

Analysis Tips

  • Look for statistical significance (p < 0.05)
  • Segment responses by user characteristics
  • Cross-tabulate to find patterns
  • Visualize distributions, not just averages